I have filed a claim report or a damage report.
Request collection of my device
If you have reported a claim or a breakdown report, you can manage the collection of your equipment or device in one click.
What do I have to do before sending my equipment?
Collection management process
Before shipping your device you should back up your data, disable the find my iPhone/iPad/Mac options, and disable the lock codes or passcode access to my device. Remember to pack your device as well as possible so that it does not suffer any damage during transport.
Application Form
Do you want to request the collection of your device?
Fill in the form and we will contact you as soon as possible to arrange a pick-up date.
Solve your doubts with our practical guides
Explore our step-by-step guides and quickly and easily resolve any questions you have about your devices. Learn how to configure, customize and optimize your experience with our tutorials.
How do I disable the Find My iPhone feature?
How do I disable the Find My Mac feature?
How do I disable the search function of my Apple Watch?
How do I disable the search function for my airPods?
How to activate "Lost Mode" or lock a device
Repair your devices with us
Do you have questions about our repair services?
Need additional help?
If you have any questions or cannot find the information you are looking for, please do not hesitate to contact us. We are here to assist you.
